Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of www.booknexa.online (the “Website”) and the services offered by Book Nexa (“we”, “us”, “our”). By using the Website or purchasing our services, you (“Client”, “you”) agree to these Terms. If you do not agree, please do not use the Website or our services.
1. Services
We provide website design and development, e-commerce development, web and mobile application development, custom software development, hosting management and maintenance services. The exact scope, deliverables, price and timeline of each project are set out in a written proposal, quotation or invoice (“Proposal”) accepted by you. If the Proposal and these Terms conflict, the Proposal applies to that project.
2. Eligibility
You must be at least 18 years old and legally able to enter into a contract to use our services. If you act on behalf of a company, you confirm you are authorised to bind it.
3. Quotes, pricing and taxes
- Prices on the Website are in Indian Rupees (INR) unless stated otherwise; USD prices are shown for international clients.
- Goods and Services Tax (GST) at the applicable rate is charged extra to clients in India.
- Quotes are valid for 30 days from issue.
- Work outside the agreed scope is billed separately after your written approval.
4. Payments
- Online payments are processed by Razorpay Software Private Limited through UPI, debit/credit cards, net banking and wallets. We do not store your card or bank details.
- Standard packages require 50% advance before work begins and the balance before the project goes live, unless the Proposal states otherwise.
- Maintenance plans are billed in advance each month.
- Delayed payment may lead to pausing of work or suspension of hosting/maintenance services after prior notice.
5. Client responsibilities
- Provide content (text, images, logos, product data), feedback and approvals on time. Delays on your side extend the timeline.
- Ensure that all content you supply is lawful and that you hold the rights to use it.
- Keep your login credentials safe.
6. Revisions and approvals
Each package includes the number of revision rounds stated on the Pricing page or in the Proposal. Additional revisions or new features are charged at our current hourly rate. Written approval (including by email or WhatsApp) of a design or deliverable means that stage is accepted.
7. Delivery and acceptance
Deliverables are provided digitally as described in our Shipping & Delivery Policy. If you do not report defects within 7 days of delivery, the deliverable is treated as accepted. Bugs reported within the free support period are fixed at no extra cost.
8. Intellectual property
On receipt of full payment, ownership of the final custom design and source code created specifically for you passes to you. Third-party software, themes, plugins, fonts, stock images and open-source components remain subject to their own licences. We keep ownership of our pre-existing tools and code libraries and grant you a perpetual licence to use them within your project. We may show the completed work in our portfolio unless you ask us in writing not to.
9. Third-party services
Projects may rely on third-party services such as domain registrars, hosting providers, payment gateways, app stores and APIs. We are not responsible for their downtime, policy changes or fees.
10. Confidentiality
Both parties will keep confidential any non-public business information received from the other and use it only for the project.
11. Warranties and limitation of liability
We perform services with reasonable skill and care. Except as stated in these Terms, services are provided “as is”. We are not liable for indirect, incidental or consequential losses, including loss of profit, data or business. Our total liability for any claim relating to a project is limited to the amount you paid us for that project.
12. Cancellation and refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy.
13. Acceptable use of the Website
You must not misuse the Website, attempt unauthorised access, introduce malware, or use it for any unlawful purpose. We will not build websites or software for illegal, fraudulent or harmful activities.
14. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.
15. Governing law and jurisdiction
These Terms are governed by the laws of India. Courts at Jalandhar, Punjab shall have exclusive jurisdiction over any dispute arising from them.
Contact
For any questions about this policy, contact us at info@booknexa.online, call +91 97796 96788, or write to Book Nexa, [Shop/Office No.], [Street], Jalandhar, Punjab 144001, India.