Cancellation & Refund Policy
We want every client to be satisfied. This policy explains how cancellations and refunds work for services purchased from Book Nexa. As our services are custom digital work, refunds depend on how much work has been completed.
1. Cancellation by the client
- You can cancel a project by emailing info@booknexa.online or messaging us on WhatsApp.
- Before work starts: if you cancel within 7 days of payment and before we begin any work, you receive a 100% refund of the advance.
- After work has started: we refund the advance minus the value of work completed up to the date of cancellation, calculated on the milestones in your Proposal or at our hourly rate. Any completed work will be handed over to you.
- After final delivery or launch: no refund is available, as the service has been fully performed.
2. Maintenance and monthly plans
Monthly plans can be cancelled at any time and will not renew for the next month. Fees already paid for the current month are not refunded.
3. Third-party costs
Amounts paid on your behalf to third parties — such as domain registration, hosting, SSL certificates, paid themes, plugins, licences or app store fees — are non-refundable once purchased.
4. Cancellation by us
If we are unable to deliver the agreed service, we will refund the full amount received for the undelivered portion of the work.
5. Duplicate or failed payments
If you are charged twice, or money is debited but the payment fails, the extra or failed amount is refunded in full after verification.
6. How refunds are processed
- Approved refunds are initiated within 5–7 working days of approval.
- Refunds are credited to the original payment method used (card, UPI, net banking or wallet) through Razorpay.
- Depending on your bank, the amount may take 5–10 working days to reflect in your account.
7. Disputes
If you are unhappy with any deliverable, please contact us first. We will work with you to fix the issue before any refund decision is made.
Contact
For any questions about this policy, contact us at info@booknexa.online, call +91 97796 96788, or write to Book Nexa, [Shop/Office No.], [Street], Jalandhar, Punjab 144001, India.