Shipping & Delivery Policy
Book Nexa provides digital services only. We do not sell or ship physical products, and no courier delivery is involved.
1. How services are delivered
- Websites and web applications are delivered by publishing them on your domain/hosting or on a preview link, with login details shared by email.
- Source code, design files and documents are delivered by email, cloud storage link or code repository.
- Mobile apps are delivered as installable files and/or published to Google Play and the App Store on your developer accounts.
2. Delivery timelines
Delivery time depends on the service and is confirmed in your Proposal. Typical timelines are: Starter Website 1–2 weeks, Business Website 2–3 weeks, E-commerce Store 3–6 weeks, and custom software or apps 4–16 weeks. Timelines begin once we receive the advance payment and the content needed to start.
3. Confirmation of delivery
You will receive an email confirming each delivery, with access details. Payment confirmations are sent automatically by Razorpay to your email or phone.
4. Delays
If a delay occurs on our side, we will inform you in advance with a revised date. Delays caused by late content, feedback or payments extend the timeline accordingly.
5. Service area
We serve clients across India and internationally. Since delivery is online, there are no shipping charges.
Contact
For any questions about this policy, contact us at info@booknexa.online, call +91 97796 96788, or write to Book Nexa, [Shop/Office No.], [Street], Jalandhar, Punjab 144001, India.