Privacy Policy
This Privacy Policy explains how Book Nexa collects, uses and protects your personal information when you visit www.booknexa.online or use our services. We comply with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: name, email, phone/WhatsApp number, company name, billing address, GSTIN and project details shared through forms, email, calls or chat.
- Payment information: payments are handled by Razorpay. We receive the transaction status and reference, not your full card or bank details.
- Usage information: IP address, browser type, pages visited and similar data collected through cookies and analytics tools.
2. How we use your information
- To respond to enquiries and prepare quotes
- To deliver, support and invoice our services
- To process payments and prevent fraud
- To send project updates and, with your consent, occasional service news
- To improve the Website and meet legal obligations
3. Sharing of information
We do not sell your personal information. We share it only with service providers who help us operate (such as Razorpay for payments, hosting and email providers, and analytics tools), when required by law, or to protect our legal rights. These providers may only use it to perform services for us.
4. Cookies
We use essential cookies to make the Website work and analytics cookies to understand how it is used. You can disable cookies in your browser settings; some features may not work as a result.
5. Data security
We use HTTPS encryption, access controls and reputable service providers to protect your data. No method of transmission over the internet is completely secure, but we take reasonable steps to protect it.
6. Data retention
We keep your information for as long as needed to provide services and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.
7. Your rights
You may ask to access, correct or delete your personal information, or withdraw consent for marketing, by emailing us. We will respond within 30 days.
8. Client data inside projects
Where we build or maintain software that stores your customers’ data, we process that data only on your instructions and keep it confidential.
9. Children
Our services are not directed at anyone under 18, and we do not knowingly collect their information.
10. Grievance Officer
In accordance with the Information Technology Act, 2000, our Grievance Officer is: {OWNER}, {BRAND}, {ADDR}. Email: {EMAIL}.
11. Changes to this policy
We may update this policy. Changes will be posted here with a new “Last updated” date.
Contact
For any questions about this policy, contact us at info@booknexa.online, call +91 97796 96788, or write to Book Nexa, [Shop/Office No.], [Street], Jalandhar, Punjab 144001, India.